Changes to Boab Health Services Electronic Client Record Systems

Boab Health is undertaking a project to ensure our client records system is reflective of best evidence-based practice. 

As part of this project, Boab Health Services plan to amalgamate our separately held client records into one client record in our electronic records management system.

The update to our electronic record systems will occur on 6 December 2021.  The merged client record will include all client notes and documents from each of our programs for our allied health, Integrated Team Care (ITC) program and mental health clients.  The merging of the client record will support a multi-disciplinary and holistic care delivery model of service.

We would like to take this opportunity to reassure our clients and stakeholders that Boab Health Service has robust systems and processes in place which ensure client privacy, and confidentiality is maintained in accordance with legislative requirements.  The merging of our client records will not affect our high standards of record-keeping and client confidentiality.

For more information read our Privacy and Security of Personal Health Information Policy.

Our letter informing clients of this change to our electronic record system is available here, or for a plain English version click here.

If you have any questions or concerns about this information or as a client of Boab Health Services wish to discuss your client record, please contact Lesley Cunningham, Executive Manager Clinical Services, on 9192 7888 or Jo Sandler, Data Analyst on 9166 8100 or email

Lesley Cunningham

Executive Manager Clinical Services

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